The starting-point for this framework was a lunch in London with some senior police officers. It was difficult to train people to deal with a variety of situations: paperwork; looking after a lost child; traffic duty; armed crime; domestic disputes; major disasters and crises, etc.

The Six Action Shoes separate action into six basic styles: such as 'routine action'; 'crisis action'; 'entrepreneurial action', etc. The action pattern for each style can be learned. It then becomes a matter, in training, of identifying the style - when you have to, you know what to do.

Unlike the Six Hats the Action Shoes can be combined. There may be a crisis situation with high human values.

A formal training course is being prepared.